Terms & Condition

Use of Website and Materials

By using our website, you agree to comply with the following terms and conditions.

• The content of the pages of this website is for general information and use and is subject to change without notice.
  
• Material on this website is owned by or licensed to Sports Keeda. This includes, but is not limited to, the design, layout, look, appearance, content and graphics.
• Reproduction of any content is prohibited, and any unauthorised use of this website or any materials within may give rise to a claim for damages through legal process.
  
• This website may also include links to other websites. We have no responsibility for the content of any linked websites.
  
• Photos used on the website are taken for the website ONLY and are for reference only. The actual product you receive may differ from the website photos.
  
• The products delivered to you will be of the same brand and model as purchased by you, and may not be the exact product shown in the photos.
  
• Cookies may be used on our website to gather data. You may disable cookies in your browser.
  
• If you have any complaints or disputes, please contact customer service on
  +61 401 115 418

Risk of Loss

Sports Keeda takes all risk until the package is delivered to you through one of our trusted shippers. If it gets lost in the mail we will replace the product.

Product Descriptions

Sports Keeda and its associates attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is 100% accurate, complete, reliable, current, or error-free. If a product offered by Sports Keeda is not as described, your sole remedy is to return it in unused condition within 30 days.

Personal Information

We may collect, use and disclose personal information about you for related purposes.

For information regarding the collection, use, disclosure, security, access and correction of your personal information, refer to our privacy policy or contact customer service on +61 401 115 418 or email sportskeedaperth@gmail.com.

Delivery

Which courier service do you use and how long will my order take to arrive?

Australia Post — delivery time will depend on the area. We generally deliver within 7 -14 business days however, for regional or remote areas it may take a few extra days.

How much do you charge for delivery?

Any order above $250 gets free Australia and NZ wide standard delivery. Orders below $250 are charged $50 for standard delivery.

Overseas orders are charged on a per kilo basis. Please check out our shipping page for more info.

Are Free Shipping promotional offers available to international customers as well?

Unfortunately, free delivery offers are only available for Australian and NZ orders. International orders are charged on a per kilo basis. Please check out our shipping page for more info.

Returns and Warranty

What is your warranty policy for bats?

What if I am not happy with the product, do I get a refund?

We request that you choose products/bats with utmost care. We are unable to accept returns on bats that have been prepared (knocked-in and extratec); we offer a 30 days warranty policy for bats — please check out our Warranty & Exchange policy for further details. Bats which are unprepared and unused can be returned or exchanged within 30 days.

If you are not happy with other products (other than prepared cricket bats), we offer a 30-day refund & exchange policy (buyer to pay return shipping) for unused products. Customer satisfaction is our utmost priority and we strive to provide a happy shopping experience to our clients every time.

We suggest our clients choose their product carefully and buy what suits their needs. You can seek help from one of our friendly staff members in store or through emails and calls to clear all your queries before and after purchase.

Cancellation policy for debit/credit card payments

In the event of a cancellation of your order (for change of mind, incorrect selection of product, or external circumstances beyond our control), you (the customer) will be charged:

• Domestic card transactions: 2% fee of the total transaction value
• International card transactions: 3.5% fee of the total transaction value

Cancellation policy for ZipPay and AfterPay services

In the event of a cancellation of your order (for change of mind, incorrect selection of product, or external circumstances beyond our control), you (the customer) will be charged a 5% fee of the total transaction value. Sports Keeda is charged a cancellation fee of the total transaction value by these (credit/debit card and Zip/AfterPay) service providers.

Cancellation policy for PayPal payments

For cancellation of an order paid via PayPal, 100% of the amount will be refunded. PayPal does not charge any cancellation fee.

The item I received is not as described. What should I do now?

We recommend customers contact us in such cases. We offer a 30-day refund & exchange policy. Customer satisfaction is our utmost priority and we strive to provide a happy shopping experience to our clients.

30 Day Price Beat Guarantee

What is the 30 day price beat guarantee?

Sports Keeda aims to provide goods at the lowest price to its customers. With our 30 Day Price Beat Guarantee, you can trust that youre getting the best price at the time of purchase, because you'll pay less than any other retailer (brick and mortar store) in Australia and NZ. Please click here to check out the detailed policy.

Lay-By Services

Can I cancel my lay-by?

Yes, you can cancel your lay-by at any time and all monies will be refunded except the 30% of the deposit amount, restocking, and administrative charges.

When can I collect my lay-by?

Once the total amount has been paid off and before the due date.

Buy Now, Pay Later with Zip and AfterPay

What is Buy Now, Pay Later service?

Buy Now, Pay Later is a third-party service (through ZipPay and AfterPay) which allows you to spread your payments over multiple interest-free instalments, giving you flexibility with payments.

What are ZipPay and AfterPay policies?

Check out the ZipPay and AfterPay links on our site for their detailed policies.

Our cancellation policy for ZipPay and AfterPay services

In the event of a cancellation of your order (for change of mind, incorrect selection of product, or external circumstances beyond our control), you (the customer) will be charged a 10% fee of the total transaction value. Sports Keeda is charged a cancellation fee of the total transaction value by these service providers.

Discount Codes and Special Offers

Can I use multiple discount codes?

Unfortunately, the website only allows customers to use one discount code per order.

Are there any exclusions?

Discount codes do not apply to Reduce to Clear products, Gift Cards, Bundle deals.

Can I use discount codes during sale time?

Discount codes can only be used during non-sale periods (codes can't be used during Boxing Day, Endof Season or End of Financial Year sale periods.

Loyalty Bonus

How does the Loyalty Bonus system work?

Please visit our Loyalty Bonus page for full details.

Getting in Touch

If you have any questions or concerns about these Terms & Conditions, please contact us: