Return Policy

Introduction

We strive to assist buyers with issues that may arise with products they purchase from Sports Keeda. All warranty claims will be treated on a case-by-case basis. Please contact Sports Keeda customer service for all warranty and exchange requests.

Call us on: +61 401 115 418

Email: sportskeedaperth@gmail.com

In the event that you require a warranty, repair or exchange, you will bear responsibility for safely packaging your bat/gear for transport. Sports Keeda accepts no liability for any damage that may occur during transit.

Returns must be sent to: Sports Keeda, WA 6000

Clearly write/mention on the package: full name, invoice number and mobile phone number.

Please retain proof of purchase for all warranty, repair and exchange claims.

Warranty Terms

There is no set time a cricket bat will last. Cricket bats are made from willow, a natural material that is repeatedly hit with a hard cricket ball. Deterioration and a small amount of cracking are normal and inevitable. This shouldn't bother you or have any impact on the performance of the bat.

Sports Keeda always recommends having an extratec fitted for maintenance-free use and longevity of your bat. Please check our oiling and extratec service for details.

It is highly recommended that you do not use your bat against a bowling machine. Consistent use against a bowling machine can severely damage the bat and reduce its life. It is recommended that a cheaper quality bat be bought and used for practice against bowling machines.

Looking after your cricket bat and regular maintenance is imperative for extending its life. Please see below our warranty terms and conditions.

Subject to the terms and conditions set out below, Sports Keeda agrees to repair or replace your gear in circumstances where it's deemed to be a manufacturer's fault.

All English Willow cricket bats sold by us are subject to a discretionary 12-month manufacturer's warranty from the date of purchase (including replacement bats), for any damage deemed not to be the fault of the purchaser. Depending on the nature of the warranty claim, the manufacturer may, at their discretion, choose to repair or replace the item. For cricket bats, warranty is only applicable to the blade and handle (toe, edges and shoulders are not covered and can be broken by incorrect shot selection).
When the manufacturer has inspected the item and reached a conclusion on the warranty claim, the customer will be notified of the outcome — either the item being repaired, credited for replacement/exchange, or the warranty claim being refused.
Please note that minor wear and tear and surface cracking to a bat does not constitute a warranty claim and is a common occurrence that does not affect performance.

The Warranty Does Not Apply To:

A bat on which the manufacturer's stickers/labels have been removed
Damage to the toe, edges and shoulder of the bat under any circumstance
Damage caused by improper or extended use
Damage due to excessive use of a bowling machine
Use of non-leather or composite balls, including bowling machine balls
Damage due to yorkers
Water, moisture or heat damage
Damage due to inadequate bat preparation
Damage due to over-oiling
Damage caused by accident, abuse or misuse, such as hitting the bat on the ground/pitch while batting or running
Damage caused by repairs attempted by a third party
Damage caused by use of hard and cheap balls
Bats with thread tied on the face of the bat
Normal wear and tear or otherwise due to the normal ageing of the product

A bat will not be replaced due to handle break, edge or surface cracking, or toe breaks.

Kashmiri Willow bats come with 6 months warranty only.
Kit bags and protective gear get 6 months warranty (by repair or replacement as deemed fit by the manufacturer) for split seams or stitching, or broken zipper/wheel faults. Normal wear and tear (scuffs and worn-out leather) is not included under warranty.
For any warranty claim where a repair can be done without altering or affecting the performance or shape of the product, it will be done at no cost to the customer and will not qualify for an exchange.
Helmets get 6 months warranty. However, Sports Keeda does not cover any damage caused by the impact of a cricket ball. Only a broken micro-adjustment feature is covered under warranty.
Shoes get 6 months warranty for split seams or stitching, or broken spikes or sole. Normal wear and tear is not included under warranty.
Replacement of the product under the Standard Warranty does not extend or restart the Standard Warranty period. It merely continues until the end of the warranty period from the first date of purchase.

Warranty Claim Outcomes

Warranty claims will be processed with one of three outcomes:

Repair of the product
Replacement, when granted by the manufacturer where it's deemed to be manufacturer's fault
Refund

Warranty replacements extend to like-for-like products only (e.g. same brand, model, year and size). If the item is out of stock, you will receive a store credit for the amount originally paid.

Sports Keeda's aggregate liability in respect of all claims under the Standard Warranty and Extended Warranty shall not exceed the original purchase price of the product or, at Sports Keeda's option, replacement of the product with a like-for-like product.

Processing time for repairs/replacement will be up to 20 business days; however, we will endeavour to have your item repaired or refunded via store credit as soon as possible.

Sending Items for Warranty Claims

When returning your item, please ensure you can provide proof of delivery that the item has been received. We recommend sending it via Australia Post registered mail or a reliable courier service with signature on delivery.

If you do not have proof of delivery, you will be unable to hold Sports Keeda liable for your loss.

You will not be able to dispute delivery with Sports Keeda unless you can provide proof of delivery via registered mail or signature on delivery via Australia Post or a courier service.

Postage and return postage costs for repair/warranty claims will be the responsibility of the sender under all circumstances.

Sports Keeda excludes all other warranties, conditions, terms, representations and undertakings, whether express or implied.

Returns and Exchange

We offer a 30 days unconditional money-back guarantee or exchange for unused products. If you are not happy with your purchase, please contact us within 30 days of receiving your order and we will resolve the issue.

Items for return/exchange must be in original and unused condition and in the packaging in which you received them.

For hygiene purposes, cricket underwear (briefs, trunks, shorts) and abdominal guards cannot be returned or exchanged unless faulty. No exceptions will be made, even if items are in their original packaging.

In the case of an exchange of products, the new item will not be shipped out until the original item has been received by Sports Keeda.

When returning your item for exchange or return, please ensure you can provide proof of delivery that the item has been received.

We recommend sending it via Australia Post registered mail or a reliable courier service with signature on delivery. If you do not have proof of delivery, you will be unable to hold Sports Keeda liable for your loss.

You will not be able to dispute delivery with Sports Keeda unless you can provide proof of delivery via registered mail or signature on delivery.

Postage costs for returns/exchanges will be the responsibility of the sender. Include details of what item the order is to be exchanged for — this will be processed once the item to be exchanged is received.

Shipping costs incurred will not be refunded.

If you are returning the product because of a mistake on our part, we will pay for the return shipping as well.

In cases of warranty claims, any return shipping charges ($12 for domestic, cost for international) will be borne by the customer.

You will receive an email when the returned parcel has been received. Processing time for returns and exchanges will be up to 7 business days; however, we will endeavour to get it done as soon as possible.

An additional return postage charge will be applied for all items exchanged, as well as any price difference between the original and exchange item(s) chosen.

You will receive an email when the exchange is dispatched.

Refund Policy for Cancellation

Cancellation Policy for Debit/Credit Card Payments

In the event of a cancellation of your order (for change of mind, incorrect selection of product, or external circumstances beyond our control), you (the customer) will be charged:

Domestic card transactions: 2% fee of the total transaction value
International card transactions: 4.5% fee of the total transaction value (e.g. 3% credit card surcharge + 1.5% currency conversion fee)

Cancellation Policy for Zip & AfterPay Payments

In the event of a cancellation of your order (for change of mind, incorrect selection of product, or external circumstances beyond our control), you (the customer) will be charged a 6% fee of the total transaction value.